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Background: " This article will guide support agents in identifying the correct profile for an inverter energy system based on the manufacturer’s specifications

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Step

Action

1

  • Open The SolarEdge App on your device

2

  • Go to “Battery” in the bottom pane of the app

3

  • Check the current battery mode displayed

Take Note of which mode is active

  • Time of Use

  • Maximize Self Consumption

  • Manual Control

  • Backup Only

4

  • Ask the customer about their Primary energy goals

Maximizing Solar Power Usage

  • The Maximize Self Consumption mode may be suitable

Reducing Costs during Peak Hours

  • Consider the Time of Use Peak Hour or Time of Use Dynamic Rates modes

Personalized Control over Charging/Discharging

  • The Manual Control mode could be the best choice

Prepared for Power Outages

  • The Backup Only mode could be the best choice

5

  • Briefly Explain how each mode works

Time of Use:

  • Optimizes battery usage to avoid high grid consumption during peak rates charging from the grid only during off peak hours

Maximize Self Consumption:

  • Uses all available solar energy for home and battery, prioritizing solar over grid electricity

Manual Control:

  • Allows users to set specific schedules for battery charging and discharging

Backup Only:

  • Keeps battery power reserved solely for backup during outages

6

  • Compare the customer’s current battery mode with their stated energy goals

  • Ask questions to confirm if their needs align with the selected mode

7

  • If the current mode does not align with their goals, Guide the customer on how to change it

For Maximize Self Consumption

  1. Tap Battery Mode > Maximize Self Consumption

  2. Confirm the selection

For Time of Use:

  1. Tap Battery Mode > Time of Use

  2. Edit the Utility Rate Plan or Peak Rate Hour Settings as needed

For Manual Control:

  1. Tap Battery Mode > Manual Control

  2. Set Specific Charging and Discharging Schedules

For Backup Only:

  1. Tap Battery Mode > Backup Only

  2. Confirm the selection

8

  • Offer further assistance or resources if the customer has question or needs help understanding changes

  • For additional guidance within the Enphase App you can also redirect the customer to contact the manufacturer

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SolarEdge

  • 1-510-498-3200

  • Hours of operation: 05:00am-05:00pm PST

  • Website: (Click Here)

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