Page Comparison

Here are the tools the Support team uses most frequently.

Tool Name	Use	Link	Login Info
Fullstory

viewing

Viewing customer sessions

,

- including past sessions and in near-

realtime

real time sessions.

https://app.fullstory.com/

ui/1chQ/segments/everyone/people/0"Ninjas" login in Shared-Everyone LastPass folderSentrylooking

login/

Personal login if you have one assigned to you.

If you do not have a personal login, use the shared login in the support folder if you are on the support team or use the shared login in the product folder if you are on the product team.

Sentry

Looking up detailed information on errors

https://sentry.io

/sighten"readonly" login in Shared-Everyone LastPass folderAha!add feature enhancement suggestionshttps://sightenenhancements.ideas.aha.io/ideas"ops-sales" login in Shared-Everyone LastPass folderLogglyAPI reports and other system logshttps://sighten.loggly.com/search"

/

"Ninjas" login in Shared-Engineering or "Mariya" in Shared-Product LastPass folderQuaildaily report on issues that should not come uphttps://quail.sighten.io/

Personal login if you have one OR

"Ninjas" login in Shared-

Everyone LastPass folder

Support Folder

Genability Dash

look

Look up utility and savings data on specific sites	https://dash.genability.com/explorer/utilities	Personal login
Genability Explorer

look

Look up data on specific utilities and utility rates

https://explorer.genability.com/explorer/

"Mariya" login in Shared-Everyone LastPass folder

SendGridview email status and un-block email addresses

https://app.sendgrid.com/"Sighten" login in Shared-Product or Shared-Operations folder

Support SQL queries folder

stored

Stored SQL queries that are frequently useful to the Support team

https://drive.google.com/drive/u/0/folders/0B71Zcld3ER3HblZXeTc3RUR0UG8

Google Drive (request access if you don't have access to this folder)

Olarkchathttps://chat2.olark.com/Personal loginChat support tagsHow to tag chatshttps://docs.google.com/spreadsheets/d/1SoJZpqHKIz2LHjXvbb3gzh_ryH4uPrYKEZV_SWbAk3Q/

Google Drive (request access if you don't have access to this document)AFTER logging in to Amazon above, use to view our current customers, their subscription level, and account manager

Amazon Services sign-in

Log in to use QuickSite dashboard

https://us-west-2.console.aws.amazon.com/console/home?region=us-west-2

"Tim" login in Shared-Product LastPass folder

Quicksight Customer Dashboard

DocuSign - Sunlight

Locating a Sunlight signed or in progress customer contract.

https://

us-west-2.quicksight.aws.amazon.com/sn/dashboards/d1637d92-48aa-43f4-916f-734059e3d109Log in to Amazon Services (see above)

Docusign

(Sunlight

and Sighten,

not EB

account.docusign.com/#/username

U: support@sunlightfinancial.com

P: in Lastpass

DocuSign - EverBright Platform (non-EB financing documents)

Locating a signed or in progress customer contract coming from the EverBright platform that are not related to EverBright financing.

https://account.docusign.com/#/username

For Sunlight contracts, username is support@sunlightfinancial.com

For contracts stored in Sighten's Docusign, username is sighten@sighten.io

Enter password (stored in LastPass)

	Personal login
DocuSign - EverBright Finance	Locating a signed or in progress customer contract or M1 document for EverBright jobs with EverBright Financing.	https://account.docusign.com/	Personal login
Django Admin	Allows direct data access and editing, most useful for small config changes. MAKE ALL CHANGES CAREFULLY, TEST FIRST ON STAGING.	https://staging.sighten.io/django_admin/ --for testing https://engine.sighten.io/django_admin/ --for live changes	Log into Engine or Staging as main Sighten Admin
Sales Force