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Legibility Issues/unreadable
Shadow cast on the ID obscured key information
Excessing Excess lighting that may cause reflections
The entire ID is not captured in the image
Ensure there are no additional objects in the photo, as this could make the photo appear tampered with and lead to rejection.
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For any issues related to ID failures in DocuSign, please note that Emma Gipson, Margaret Seidorf, and Mary Leyzeaga Vargas have the necessary access. Support Agents should create a DP case assignment and tag one of these individuals. Follow the steps outlined in Creating and Assigning Cases
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