1. Click Create and the ticket will appear
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The Epic Link determines the type of the ticket and there are multiple different epics important to configuration. Always place Epics on tickets, tickets without an epic tend to get lost. There is only 1 Epic per CS ticket.
Please select the best fit or most appropriate Epic from the following. The Epics are:
CS Workflow/Milestone Requests
This Epic is utilized for workflow or milestone changes that will come internally from EverBright employees.
CS Installer Configurations
This Epic is utilized for Installer Requests
CS Incentive Requests
This epic is for tickets related to incentives
CS Milestone Payment Requests
This epic is for tickets related to milestone payment configurations
CS Equipment Requests
This epic is for any equipment configurations
CS Product Rule Requests
This epic is for any tickets where a product rule is added or adjusted
CS Onboarding
This epic is for onboarding (partner, installer, product, etc.) related requests
CS Document Requests
This epic is for any tickets related to documents
Proposal Services
This epic is for tickets related to proposals
Installer Configurations - This includes contract changes, product changes, general updates to the existing user accountsInstaller Onboardings - The onboarding ticketsPublic Data Configurations - These tickets are for adding in the information we don't currently have offered on the platform, specifically products and equipmentInternal - Tickets for the internal purposes of Sighten
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It is imperative for the CS ticket to be linked to its related SS ticket. You can mention the SS ticket in the comments to automatically link it, or you can add the link manually. This is used when there is a relationship between tickets. Either one is caused or blocked by the other one. The linked issues field sets the relationship and the Issue field sets the ticket to which the current ticket is related.
3. Submit the ticket (at the bottom of the ticket window)
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