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1. Remittance: Statement Overview
a) Loan Number: AKA Contract ID or Agreement Number not to be confused with Client Contract ID which is located on the top right of your Installment contract on the pages towards the end
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f) Total Due: The amount you owe for this billing period, plus any outstanding charges including penalties and late payment fees incurred.
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2. Customer Contact Information
Name associated with the account and the address requested to have communications sent.
This address can be changed by checking the box provided and following the instructions on the reverse side of your bill to have it processed.
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3. Remittance: Address
This is the location to send your check payment for this bill.
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1950 N. Stemmons Freeway, Suite 5010
Dallas, TX 75207
4. Dishonored Payment Fee
You may be subject to a surcharge of $35 for any returned payment due to a lack of funds as indicated below: inclusive of checks, drafts, and orders.
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5. Payment Options: Online/AutoPay/Going Paperless
If allowed by state consumer laws, phone payments are subject to a $9.00 administration fee which will be charged to the homeowner. However, the EverBright Portal, provides the homeowner with the ability to pay any invoice for any amount free of charge.
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a) Online Payments
Online payments can be completed on our account servicing website https://billing.accountservicing.com by providing your login credentials once an account has already been established.
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Click here for detailed instructions on how to pay online (Link to HO Knowledge Base “Make “Make a payment via online portal “)
b) AutoPay
As an alternative, you can choose to set up your bank account for automatic drafts via our account services link https://billing.accountservicing.com in your EverBright Portal www.app.goeverbright.com
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Click here for detailed instructions on how to pay automatically online (Link to HO Knowledge Base “Register for ACH““Register for ACH“)
c) Going Paperless
The portal provides the option to register for electronic invoicing as Paperless Billing. Once registered, the homeowner receives email notification with summary billing/payment information and a link to the portal when an invoice is generated.
6. Statement Summary
Account Services will provide invoicing via regular or electronic mail monthly.
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Day 75-120: A disconnection letter will be sent via Certified Mail to notify that the system will be disconnected unless satisfactory arrangements are made to resolve the delinquency. Additionally, email notification is sent, and collection calls will continue during this time frame. At this point, the escalation process is discussed, including accelerating the balance due, turning off the PV system and filing legal action.
7. Payment Summary
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a) Applied to Principal: The amount of your payment that will be applied to your principal which is related to the amount of money borrowed
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