This template should be used when responding to a request for API access for organizations who are not listed on this sheet. Organizations on the sheet are already working with Tim on an API integration and we should make sure to give a "normal" inital reply and then re-assign to Tim.
For any organizations that are not on the sheet, please reassign to Ryan Izuno, but we can send out an initial response to help ensure the customer know what is entailed in having API access and setting up a custom integration.
Initial Response Before Re-Assigning ticket to Ryan
Hi,
Thank you for reaching out! We have passed this on to our API integration expert and he will be reaching out shortly.
In the meantime, we wanted to share more information with you regarding API access. Here is a link to more information. Additionally, to hasten the process, can you please respond to the following questions:
- Are you aware of the additional $200 per month charge for API access and still want to proceed?
- Do you have an internal development team or external development resources to complete the integration?
- What services or portals are you looking to integrate with Sighten?
- Do you plan to send information to the Sighten portal via the API?
- Do you plan to pull information from a job to store in another portal?
Thanks in advance for your reply and have a great day!
Regards,