Here’s how you can log in to docusign. From here, you can often trouble shoot issues related to installers and homeowners with issues receiving contracts.
You can also use Docusign as a secure way of resending a homeowner their contract, rather than attaching the contract directly to an email or ticket, which is against policy. That’s because email is a vulnerable way to send confidential information. However, resending a docusign email is a better approach due to Docusign’s security protocols for attachments.
Jessie - please add the how to log in and find sent docusigns here - then link this page to the Welcome Call SOP.