Background: A customer contacts Support and indicates that CED has placed a mechanical lien on their home.
CED has been placing liens on customers' homes because the work has not been completed or the work was not completed correctly.
If the suborg/sales rep contacts EB regarding liens, if they are threatening to place a lien, or if they state they have not been paid, the agent should refer them to their contract with CED.
If the homeowner contacts EB stating that they received a preliminary lien notice, please refer the homeowner to the CSLB website. https://www.cslb.ca.gov/consumers/legal_issues_for_consumers/mechanics_lien/How_To_Prevent_A_Mechanics_Lien.aspx#:~:text=The%20simplest%20way%20to%20prevent,contract%20and%20the%20Preliminary%20Notices .
Also provide the homeowner with a copy of the CSLB Homeowner’s Guide to Preventing Mechanics Liens
If an agent is notified by a customer that a lien has been placed on their home, the agent should reply:
Thank you for contacting Everbright support regarding the lien that has been placed on your home. As you may know, GreenTech provided the equipment contemplated by your agreement with [Org].
EverBright is no longer working with [Org]. As we no longer work with [Org], we are unable to assist in the removal of the lien. Please contact [Org] directly at [phone number] or GreenTech directly at 407-412-5209 to understand your unique circumstances.
Thank you,
(Agent name)