Requests to enable Neiram/HearBeat products and partners will come directly to Support and can be completed by the support team! Below are the steps.
1. Onboarding form will be sent directly to Support
- The email will come from a Sighten account manager.
2. Make a CS ticket
- The CS tick should contain:
- Assignee = You
- Epic = SolKraft/HeartBeat Configuration
- Copy the name of the installer into the description of the ticket.
- Instructions on how to make a linked CS ticket from Support are /wiki/spaces/SS/pages/111116328.
3. Account is configured
- Configure the product in the account according to the instructions here.
4. Support will respond account and let them know the products are live
- Support team will receive notice ticket is in UAT.
- Support will send customer email below and assist in setting up a time for training.
- Find the account manager calendar link to insert in the email How to find an account manager's calendar link?
| Requester | {Account contact email} |
| Participants | |
| Watchers | {Account Manager} joe@sighten.io, |
| Summary | SolKraft's Products are Live in your Sighten account! |
| Comment | Hi {Customer}, Congrats, HeartBeats's products are now live in your account! [Here|https://sighten.atlassian.net/wiki/spaces/SS/pages/634847238/HeartBeat+PPA] are some training materials on how to best quote HeartBeat in Sighten. Please feel free schedule a time with your account manager, {Account manager name}, to receive additional training on how to best quote the new product. Here is a {[link|account manager calendar link]} to his calendar. Please let us know if you have any follow up questions and have a great day! {Sighten Warrior} |