Check Platform-Sent Email Status Using SendGrid

We use an application called SendGrid to send and track all emails out of our software.

Common questions from customers:

• User did not receive their user invitation
• User did not receive notification of credit results, task or milestone updates

To check if the email was sent, first go log in to SendGrid:

1. Go to URL: https://app.sendgrid.com/
2. Once on the login page, select Log in with single sign-on (SSO) instead
3. Username, enter your NextEra Energy SLID + @fpl.com (i.e. abc1d2e@fpl.com)
4. Click Log In with SSO

Login: You should have access to the username and password via LastPass.  If you do not, please request access from your manager.

Troubleshoot Bounce emails for a specific user

1. On the left side panel, click Activity
2. Under Search emails by:
   1. To email address - <enter the user's name>
   2. Dates - <this is a date range which can be filtered> (probably doesn't need to be changed)
   3. Hit Search or enter - once a result comes back, you can see the Status of the email
   4. Click on the result status to show Email Information
3. Scroll down to Event History to see the reason for the status result
4. Click Dropped, the error message should read "This email was not sent because the email address previously bounced." 
   "If you believe they should receive this type of email in the future, remove them from the Bounces suppression group."
5. Click on Bounces link
6. On this page, search the user's email in Search by Email Address
7. Once the result comes up, hover over the email and a grey check box should appear on the left.
8. Click inside the box
9. Top right corner, click Selected, then click on Delete All Bounces
10. Click Delete 

Note: Customer should now be removed from the Bounce list and be able to get future email.