OVERVIEW
MiaRec is a call recording solution used to seamlessly record all incoming and outgoing telephone calls. It is utilized to obtain a recording of the “Welcome Call” for the purpose of uploading it into the homeowner’s project. Consequently, it is verification that the homeowner has met the requirements of EverBright’s “Welcome Call” and completed the call without any external influence or guidance.
LOGGING INTO MIAREC
To access the MiaRec web portal, go to the following URL: http://lcdsa5521/login
Enter your login credentials and click SIGN IN
DASHBOARD
This tab is located on the menu bar at the top of the web page and provides a real-time picture of the entire contact center performance.
RECORDINGS
This tab which is located to the right of the Dashboard Tab allows the access and management of recorded calls as well as calls in progress.
ADMINISTRATION
Provides access to administrative settings and configurations.
