Below is a list of hypothetical questions that are likely to be directed to the EverBright Contractor Support Team.
1. Why is this Module/ Inverter not available With Everbright?
The contractor will select from the approved list and if EverBright has those items approved then the deal should process. Approved Manufacturers
2. Why am I only getting paid this amount so far?
Your MISA agreement for your Installation Firm is set to provide these percentages. How to Find Installer Payments Per Milestone
3. Why is the milestone not approved yet?
You did not select the approve button to let our Deal processing team know that the milestone is ready.
4. Why is the welcome call not completed.
You did not send in the necessary information or the homeowner has failed the welcome call for various reasons.Steps to Complete a Welcome Call
5. We would like to sell EverBright but do not see the option when selecting financing options
Option 1: Company does not have the approval to sell EverBright Products
Option 2: EverBright is not offering an option that is available for the type of project(Structure, Commercial, Meter issue, Location)
Option 3: Modules/ Inverters are not on the AVL for EverBright
6. Where is the feature for cash pricing/proposal does not allow for multi-finance companies to be compared?
We do not offer this feature presently but will look toward offering this as an option.
7. Why can't I access the shade study in my project?
Determine if it is a coverage issue or a software issue. The most common answer will most likely be that SunRoof is not available in the area of your project. Unfortunately, you will not have access to this feature in Sighten. Your alternatives to complete the shade study are SunEye and Aurora Solar.