Below is a list of the dispositions you will encounter after your call. Select the disposition that best applies to each completed call.
Account Management: Requests involving account related questions | No Answer: Customer did not answer when performing an outbound call.
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Billing and Payments: Any request related to payments and billing | OB Campaign: Any questions related to the onboarding process outside of the welcome call. |
Call Back Requested: Customer requested a call back. | OB Welcome Call Complete: Welcome call successful. |
Cancellation of Contract: Customer wants to cancel their contract or is inquiring about cancelling | OB Welcome Call Fail: Welcome call unsuccessful. |
Company Specific Data Change: Any request related to organizational data changes. Channel partner requests fall into this disposition as well | OB Welcome Call No Answer: Customer did not answer when performing an outbound welcome call. |
Complaints: Customer is filing or voicing a complaint as the main point of their issue. | OTBD – Survey: Outbound phone survey. |
Compliance: For escalated customer complaints (i.e. laws, regulations, rules, and policies) | Other: Anything not found within this list. |
Do Not Call: Requests to be placed on a do not call list | PTO/M3: Questions related to PTO and/or the M3 phase. |
General Inquiry: Any quick question that can be handled through general information from the agent. | Rejected Payments: Customer is inquiring about a rejected payment. |
Industry Wide Data Change: Any inquiry about changes within the industry. | Technical Support: Any support that requires a technical resolution. |
JIRA: Any interaction that needs follow-up through JIRA | Transfer: The call was transferred to another skill or department. |
Left Voicemail: Customer did not respond, and a voicemail was left. |