Background: As of January 1, 2024, California residents have a right to know, the right to delete, and the right to rectify, and they can request to receive the information EverBright has on them twice per year.
Effective January 1, 2024, if a California resident requests a copy of what information EverBright has on them or states they would like to submit a Consumer Rights Request, the agent should verify the state the consumer is calling from. Direct them to http://www.goeverbright.com and scroll down to the Trust Center.
If it is a California resident, scroll down and click the California Residents Notice at Collection link. Under ‘Your Data Subject Rights’ and ‘How to Submit a Request’, they will click on the ‘Request Form for The California Consumer Privacy Act’ link. Once they complete and submit the form, the request goes directly to the Compliance team for completion.
If the requestor is unable to complete the form while on the call, the agent should send them an email with the REQUEST FORM FOR CALIFORNIA PRIVACY RIGHTS ACT link to complete the form at their convenience.
If the requestor is still unable to complete the form, the support agent can complete the form for them.