Objective: To guide how to handle communications from Infinity employees and/or Infinity-IP reps.
There should no longer be any communication with former or current Infinity employees regarding acknowledgments or responses about missed payments, PTO, overtime, insurance, etc.
Note: This list does not include all examples.
Communication with Infinity-IP reps may continue regarding job updates, as long as the rep does NOT mention missing payments, etc.
If an email is received from an Infinity employee, DO NOT respond to, or acknowledge the email. Please tag Cassandra Mercado , Sabin Abad (Unlicensed), and Madeline Rice (Unlicensed) in the email to review with legal.
Additionally, previous sales agents may contact Support regarding their Infinity jobs. If a project has been transferred to one of the installers listed below, EverBright will facilitate direct payment to the newly transferred installer. These appointed installers will, in turn, handle direct payments to their respective dealers and internal partners. If you receive communication, whether by call or email, from a dealer or internal partner inquiring about their payment status from Infinity for a transferred job, please provide clarification regarding this payout process as outlined.
Ambia Energy LLC
Empower Solar, Inc.
Energy Service Partners Inc.
IP - Luxor Energy Inc
IP- Flagship Holdings, LLC
LGCY Installation Services, LLC
North Valley LLC