Objective: To guide how to handle communications from Infinity employees and/or Infinity-IP reps.
There should no longer be any communication with former or current Infinity employees regarding acknowledgments or responses about missed payments, PTO, overtime, insurance, etc.
Note: This list does not include all examples.
Communication with Infinity-IP reps may continue regarding job updates, as long as the rep does NOT mention missing payments, etc.
If an email is received from an Infinity employee, use this link https://forms.office.com/r/ADfbLmM4g8 to fill out a form and reply, “Thank you for that information. EverBright will reach back out to you.”
Please review the below spreadsheet. This spreadsheet will include old Infinity customers and if their account has been transferred or canceled, and the new installer. The spreadsheet will not include any Shield or Harness jobs.
Additionally, previous sales agents may contact Support regarding their Infinity jobs. If a project has been transferred to one of the installers listed below, EverBright will facilitate direct payment to the newly transferred installer. These appointed installers will, in turn, handle direct payments to their respective dealers and internal partners. If you receive communication, whether by call or email, from a dealer or internal partner inquiring about their payment status from Infinity for a transferred job, please provide clarification regarding this payout process as outlined.
Ambia Energy LLC
Empower Solar, Inc.
Energy Service Partners Inc.
IP - Luxor Energy Inc
IP- Flagship Holdings, LLC
LGCY Installation Services, LLC
North Valley LLC