Background: Our agreement with the homeowner permits them to cancel the deal within certain days of signing the contract.
We’ll accept a cancellation after the cancellation period noted in their agreement (the number of days varies by state); however, we must confirm that nothing has been installed within the Homeowner’s roof.
When the “Cancel Workflow” Button is clicked, the workflow will go into a “Cancel Pending” Status for 14 Business Days. During this timeframe, the workflow can be restored to its active state.
After 14 Business Days, the workflow will transition into a fully canceled status
IMPORTANT: Once the Workflow is Fully Cancelled, this triggers an automated notification of cancellation that will be E-mailed to the homeowner and the workflow will NOT be able to be restored
TABLE OF CONTENTS
Options for Cancellation:
Each cancellation request must contain the Homeowner’s Name, Property Address, and the Cancellation statement.
Cancellation Requests can be accepted in Spanish.
Even if the contract was generated in English, the cancellation request can still be made in Spanish.
Option | Method | Procedure | Note |
|---|---|---|---|
1 | E-mail Request | HO will need to send an E-mail from the email address on record at (Support@Myeverbright.com) | Make sure that the current Job is Eligible for cancellation before asking the customer to send the E-mail Please be sure to search through prior Jira tickets to make sure there is not multiple cancellation requests. |
2 | Postal Mail or Delivery | HO will need to Mail or Deliver any of the following:
| The Mailing Address for EverBright is (700 Universe Boulevard, Juno Beach FL, 33408) |
3 | Installer on Behalf of the HO | The Installer can send an E-mail on behalf of the Homeowner, But we might require a confirmation from the Homeowner through the same email address on record | If we receive an E-mail from the Installer on behalf of the HO and there is no confirmation from the HO yet; then the HO will need to send a written cancel confirmation with consent |
4 | EverBright’s Right to Cancel | Everbright has the right to cancel workflows in M1 and M2 by internal policies | If It’s canceled by us (EverBright) we will notify the HO and the Installer about the cancellation |
Where is the Cancellation request coming from?
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