Background: The types of bankruptcy are chapter 7, 11, and 13. Filing for bankruptcy can help a person by discarding debt or making a plan to repay debts.
Agents will receive a ticket from Account Servicing when they are notified that a homeowner has filed for bankruptcy. Account Servicing will code the account as Bankrupt and remove the homeowner from collections.
All collection efforts will be stopped. However, payments are paused not eliminated.
The agent should reply:
Hello,
Thank you for notifying us. Please be sure to provide all supporting documentation regarding the bankruptcy if you have not done so already. We will notate the account and proceed accordingly.
Thank you,
(Agent name)
The agent will then tag a Resolution Specialist Escalating Complaints along with Cassandra Mercado, and Sabin Abad (Unlicensed) on the ticket and should state which chapter bankruptcy the homeowner has filed. The Resolution Specialist will then send an email to notify Shirley.Palumbo@nexteraenergy.com and Alexandru.Bodea@goeverbright.com with the homeowner's name, address, contact information, and chapter bankruptcy that the homeowner has filed.