Background: As Everbright continues to expand its product options, its important for customer support agents to have easy access to information about the different contract types.

In the past, agents had to access this information through a different platform (Engine), which caused delays and inconsistencies when helping customer. To solve this; we created this SOP to bring all the key details about the different contract types (PPA, PPA Plus, Shift PPA, and FLEX PPA) (RIC EverOwn) (RIC EverOwn Plus) into one simple document.

This will help agents give accurate and quick responses to customers, making support more efficient and consistent

Table of Content:

Products - Comparison Table

Contract Type	Ownership	Battery Backup	Payment Structure	Rate Escalator	Additional Features	Still Offered?
PPA	EverBright-Owned	No	Fixed price per kWh, based on projected average monthly production	Yes	Company Maintains the system, Levelized payments to smooth out seasonal variations	YES
PPA Plus	EverBright-Owned	Yes (Backup Power during Outage)	Fixed Price Per kWh, based on projected average monthly production	Yes	All PPA Features plus Battery Storage for backup power during outages	YES
FLEX PPA	EverBright-Owned	No	Variable price per kWh, based on actual monthly energy production	Yes	Payments vary based on actual production. No performance guarantee needed	YES
Shift PPA	EverBright-Owned	No (Used for Peak Rate Management)	Fixed Price Per kWh, based on projected average monthly production	Yes	Battery stores energy for Peak Rate Times or Exports when Credits are higher for more savings.	YES
RIC (EverOwn)	Homeowner listed on the title of the property and contract	No	Fixed Monthly payments	No	By owning the system the customer can access incentives and rebates that are not available with leasing options	NO
RIC (EverOwn Plus)	Homeowner listed on the title of the property and contract	Yes	Fixed Monthly payments	No	The ability to store additional energy using batteries allows homeowners to use solar energy even when the sun isn’t shining enhancing the system’s efficiency	NO

PPA (Power Purchase Agreement):

Definition	Payment Structure	Rate Escalation
The customer is financing solar power through a Power Purchase Agreement (PPA) Everbright Retains Ownership of the system and is Responsible for Maintaining it	Monthly Payments are based on a Fixed Price Per kWh multiplied by the projected average monthly energy production. Payments are designed to be levelized, smoothing out seasonal variations in production	Payments are subject to an Annual Rate Escalator

PPA Plus:

Definition	Payment Structure	Rate Escalation
PPA Plus includes all the features of the standard PPA, with the addition of a Battery Storage System	Monthly Payments are based on a Fixed Price Per kWh multiplied by the projected average monthly energy production. Payments are designed to be levelized, smoothing out seasonal variations in production	Payments are subject to an Annual Rate Escalator
As an additional benefit; the Battery may provide Backup Power during an outage, ensuring continuity for the customer

FLEX PPA

Definition	Payment Structure	Rate Escalation
Similar to the Standard PPA, the customer finances solar power through a PPA with EverBright owning and maintaining the System	Unlike the Standard PPA, FLEX PPA has Variable Monthly Payments based on Actual Monthly Energy Production, rather than a projected average	Like other PPA options, The price per kWh is subject to an annual rate escalator
Since Payments are based on actual production, there is no need for a Performance Guarantee

Shift PPA:

Definition

Payment Structure

Rate Escalation

Shift PPA includes all the Features of PPA Plus, Except the battery system Does NOT provide backup power during an outage

Monthly Payments are based on a Fixed Price Per kWh multiplied by the projected average monthly energy production.
Payments are designed to be levelized, smoothing out seasonal variations in production

Payments are subject to an Annual Rate Escalator

The Battery is used to store energy during Peak Rate Times or Shift stored energy to the grid when export credits are higher, helping the customer save more on their utility bill by optimizing the timing of energy use

RIC (EverOwn):

Definition	Payment Structure	Rate Escalation
RIC is a type of financing designed to facilitate the purchase of residential solar systems This product allows homeowner to finance the acquisition of solar energy systems, benefiting from fixed monthly payments and the opportunity to take advantage of rebates and government incentives	The Payment structure consists of fixed monthly payments providing predictability and financial stability for the customer, allowing them to plan their monthly expenses more effectively	Monthly Payments do not increase over time
EverBright does no longer offer this financing product, however we still have active customer under this type of product

RIC (EverOwn Plus):

Definition	Payment Structure	Rate Escalation
RIC (EverOwn Plus) includes all the features of the standard RIC (EverOwn), with the addition of a Battery Storage System This product allows homeowner to finance the acquisition of solar energy systems, benefiting from fixed monthly payments and the opportunity to take advantage of rebates and government incentives	The Payment structure consists of fixed monthly payments providing predictability and financial stability for the customer, allowing them to plan their monthly expenses more effectively	Monthly Payments do not increase over time
EverBright does no longer offer this financing product, however we still have active customer under this type of product

Additional Notes:

Familiarize yourself with the four different contract types: PPA, PPA Plus, Shift PPA, and FLEX PPA

Understand the Key differences between each type, specially in terms of payment structure, system ownership, and battery features

When a customer asks about their contract or potential contracts use the definitions and details above to provide accurate information

For PPA and FLEX PPA inquiries, Ensure the customer understands whether their payments are based on projected or actual energy production

For PPA Plus and Shift PPA inquiries, Clarify whether the battery provides Backup Power or is used for Peak Rate Management

Understanding Contract Differences for EverBright Products