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Background: As Everbright continues to expand its product options, its important for customer support agents to have easy access to information about the different contract types.

In the past, agents had to access this information through a different platform (Engine), which caused delays and inconsistencies when helping customer. To solve this; we created this SOP to bring all the key details about the different contract types (PPA, PPA Plus, Shift PPA, and FLEX PPA) (RIC EverOwn) (RIC EverOwn Plus) into one simple document.

This will help agents give accurate and quick responses to customers, making support more efficient and consistent

Table of Content:

Products - Comparison Table

Contract Type

Ownership

Battery

Payment Structure

Rate Escalator

Additional Features

Still Offered?

PPA

EverBright-Owned

  • Battery: NO

  • Backup: NO

Fixed price per kWh, based on projected average monthly production

Yes

Company Maintains the system, Levelized payments to smooth out seasonal variations

YES

FLEX PPA

EverBright-Owned

  • Battery: NO

  • Backup: NO

Variable price per kWh, based on actual monthly energy production

Yes

Payments vary based on actual production. No performance guarantee needed

YES

PPA Plus

image-20241029-204553.png

EverBright-Owned

  • Battery: YES

  • Backup: YES

Fixed Price Per kWh, based on projected average monthly production

Yes

All PPA Features plus Battery Storage for backup power during outages

YES

Shift PPA

image-20241029-204553.png

EverBright-Owned

  • Battery: YES

  • Backup: NO

Fixed Price Per kWh, based on projected average monthly production

Yes

Battery stores energy for Peak Rate Times or Exports when Credits are higher for more savings.

YES

RIC (EverOwn)

Homeowner listed on the title of the property and contract

  • Battery: NO

  • Backup: NO

Fixed Monthly payments

No

By owning the system the customer can access incentives and rebates that are not available with leasing options

NO

RIC (EverOwn Plus)

image-20241029-204553.png

Homeowner listed on the title of the property and contract

  • Battery: YES

  • Backup: YES

Fixed Monthly payments

No

The ability to store additional energy using batteries allows homeowners to use solar energy even when the sun isn’t shining enhancing the system’s efficiency

NO

PPA (Power Purchase Agreement):

Definition

Payment Structure

Rate Escalation

  • The customer is financing solar power through a Power Purchase Agreement (PPA)

  • Everbright Retains Ownership of the system and is Responsible for Maintaining it

  • Monthly Payments are based on a Fixed Price Per kWh multiplied by the projected average monthly energy production.

  • Payments are designed to be levelized, smoothing out seasonal variations in production

  • Payments are subject to an Annual Rate Escalator

FLEX PPA

Definition

Payment Structure

Rate Escalation

  • Similar to the Standard PPA, the customer finances solar power through a PPA with EverBright owning and maintaining the System

  • Unlike the Standard PPA, FLEX PPA has Variable Monthly Payments based on Actual Monthly Energy Production, rather than a projected average

  • Like other PPA options, The price per kWh is subject to an annual rate escalator

Since Payments are based on actual production, there is no need for a Performance Guarantee

PPA Plus:

Definition

Payment Structure

Rate Escalation

  • PPA Plus includes all the features of the standard PPA, with the addition of a Battery Storage System

  • Monthly Payments are based on a Fixed Price Per kWh multiplied by the projected average monthly energy production.

  • Payments are designed to be levelized, smoothing out seasonal variations in production

  • Payments are subject to an Annual Rate Escalator

As an additional benefit; the Battery may provide Backup Power during an outage, ensuring continuity for the customer

Shift PPA:

Definition

Payment Structure

Rate Escalation

  • Shift PPA includes all the Features of PPA Plus, Except the battery system Does NOT provide backup power during an outage

  • Monthly Payments are based on a Fixed Price Per kWh multiplied by the projected average monthly energy production.

  • Payments are designed to be levelized, smoothing out seasonal variations in production

  • Payments are subject to an Annual Rate Escalator

The Battery is used to store energy during Peak Rate Times or Shift stored energy to the grid when export credits are higher, helping the customer save more on their utility bill by optimizing the timing of energy use

RIC (EverOwn):

Definition

Payment Structure

Rate Escalation

  • RIC is a type of financing designed to facilitate the purchase of residential solar systems

  • This product allows homeowner to finance the acquisition of solar energy systems, benefiting from fixed monthly payments and the opportunity to take advantage of rebates and government incentives

  • The Payment structure consists of fixed monthly payments providing predictability and financial stability for the customer, allowing them to plan their monthly expenses more effectively

  • Monthly Payments do not increase over time

EverBright does no longer offer this financing product, however we still have active customer under this type of product

RIC (EverOwn Plus):

Definition

Payment Structure

Rate Escalation

  • RIC (EverOwn Plus) includes all the features of the standard RIC (EverOwn), with the addition of a Battery Storage System

  • This product allows homeowner to finance the acquisition of solar energy systems, benefiting from fixed monthly payments and the opportunity to take advantage of rebates and government incentives

  • The Payment structure consists of fixed monthly payments providing predictability and financial stability for the customer, allowing them to plan their monthly expenses more effectively

  • Monthly Payments do not increase over time

EverBright does no longer offer this financing product, however we still have active customer under this type of product

Additional Notes:

Familiarize yourself with the four different contract types: PPA, PPA Plus, Shift PPA, and FLEX PPA

Understand the Key differences between each type, specially in terms of payment structure, system ownership, and battery features

When a customer asks about their contract or potential contracts use the definitions and details above to provide accurate information

For PPA and FLEX PPA inquiries, Ensure the customer understands whether their payments are based on projected or actual energy production

For PPA Plus and Shift PPA inquiries, Clarify whether the battery provides Backup Power or is used for Peak Rate Management

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