When all mitigation measures have been exhausted and the customer still wants to cancel:
1. Send following email to customer from Service Desk
Hi [customer],
Thanks for your note. We just cancelled your subscription and you will not be charged any further. You will have access to your account until [last subscription day].
We’re sad to see you go but please reach out to us if you’d like to reactivate your account at any time.
All the best,
The Sighten Team
2. Cancel subscription in Invoiced
Cancel subscription in Invoiced right after so that customer is not charged automatically the following month.
3. Create account deactivation ticket in JIRA
Put it in the Installer Configurations epic. Put a date that is the first day of the following month.