Why won't changes to user settings save?

Owned by Kira Gaza
May 20, 2024
1 min read

Problem

This is to troubleshoot when you cannot save any changes to a user.  This is because the user does not have any permissions or have not been added to a team. Here's how it can be solved. 

Solution

  1. Login to the account as Sightenadmin@org
  2. Go to Organization Settings and Select Users
  3. Find and select the user in question
  4. Add the user to the Sales team with as a writer, not manager, permissions. 
Please note, this can also be done by an org admin as well, so feel free to let them know they just need to add the user to a team.  For further clarification, they can see how to add teams in this article - How do I manage users and set permissions?