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Handled by: Currently handled by Back Office (Property Transactions)

Background: There may be instances where EverBright needs to provide a prepayment/buyout (PPA) or buyout (RIC) amount.

This request may be received due to one of the following channels or reasons:

  • Email ticket from Account Servicing

  • Failed credit qualification for a Home Transfer Sale

  • Home Demolish and Rebuild

  • Call or email from homeowner or their agent

Table of Contents

  • Front-Line Agent Procedure

  • (Internal) Supporting Information

  • Back-Office (Property Transaction) Process Overview

Front-line Agent Procedure

ACTION

Verify project status and product

  • IF M3 not Approved

    • Refer the customer to their installer, as we cannot provide the amounts until the project is completed and has reached Account Servicing.

(Internal) Supporting Information

PPA 2.0 cannot proceed with buyout until year 6, even for a home sale.

  • Only option is prepayment. (Launch should notify) 

Buyout/Prepayment Eligibility Criteria

Product

Pre-M3

Post-M3

RIC Buyout

Not allowed

Account Servicing Provides

Fixed PPA Prepayment

Not allowed

Account Servicing Provides

Flex PPA Prepayment

Not allowed

Email Internal Team (see below) (soon case assignment for revenue protection)

Flex PPA Buyout (Prior to Year 6)

Not allowed

Email Internal Team (see below)(soon case assignment for revenue protection)

Fixed PPA Buyout (Prior to Year 6)

Not allowed

Email Internal Team (see below)(soon case assignment for revenue protection)

Back-Office (Property Transaction) Process Overview

STEP

ACTION

1

Property Transaction Team will receive the following notification from Account Servicing via Email

This will be sent directly to Ryan Cabral Soto and we will only be CC’d for Visibility

image-20250212-212212.png

2

Once we receive the Email, we must proceed with the following:

  • Create a Case in Salesforce from the Homeowners Contract Record

  • Primary Reason:

    • System Transfer/UCC Terminations:

  • Secondary Reason:

    • PPA Buyout Request - < 6 Years

  • Case Source:

    • Launch

  • Case Description:

    • You will copy the content of the Email received from Launch and paste it here

  • Click on “Save”

image-20250212-212015.png

3

  • Then; Ryan will be replying back through this same Email providing to Account Servicing the corresponding amounts

Once he replies, we will be notified through the Email Thread (Since we are CC’d)

  • All we need to do is

    • Copy the provided amount

    • Go back to the related case in SalesForce

    • Paste the Amount provided in the Case Feed and

    • Finally: Close the Case and Stop

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