Back Office Process: Prepayment/Buyout & Payoff

Handled by: Currently handled by Back Office (Property Transactions)

Background: There may be instances where EverBright needs to provide a prepayment/buyout (PPA) or buyout (RIC) amount.

Table of Contents

This request could be received as follows:

STEP	ACTION
1	Verify project status and product	IF M3 approved – Transfer to Launch IF Pre-PTO/M3 – Refer the customer to their installer, as we cannot provide the amounts until the project is completed and has reached Account Servicing.

Note, PPA 2.0 cannot proceed with buyout until year 6, even for a home sale. Only option is prepayment. (Launch should notify)

Product	Pre-M3	Post-M3
RIC Buyout	Not allowed	Account Servicing Provides
Fixed PPA Prepayment	Not allowed	Account Servicing Provides
Flex PPA Prepayment	Not allowed	Email Internal Team (see below) (soon case assignment for revenue protection)
Flex PPA Buyout (Prior to Year 6)	Not allowed	Email Internal Team (see below)(soon case assignment for revenue protection)
Fixed PPA Buyout (Prior to Year 6)	Not allowed	Email Internal Team (see below)(soon case assignment for revenue protection)

This process is only to be handled by Nehemiah @ EverBrightand Brian Embry

STEP	ACTION
1	Property Transactions creates a case in Salesforce under the customer’s contract upon receipt
2	Launch@myeverbright.com is CC’d on the request sent directly to Ryan Cabral Soto from Launch. Borrower’s Name Contract ID Type of request Flex PPA: Prepayment Prior to Year 6 PPA Buyout (Flex or Fix): Prior to Year 6	Sample request
3	Ryan will provide the amounts once available to Account Servicing through the original form of communication. Notate the amounts in case feed.
4	Close Salesforce case