Page Comparison

RIC Buyout

Not allowed

Launch Account Servicing Provides

Fixed PPA Prepayment

Not allowed

Launch Account Servicing Provides

Flex PPA Prepayment

Not allowed

Email Internal Team (see below) (soon case assignment for revenue protection)

Flex PPA Buyout (Prior to Year 6)

Create a case

• Customer request type

  • System transfer/UCC terminations

• Customer request subtype

  • PPA Buyout < year 6

Create a case assignment for Resolution team

• Referral

  • Per SOP

Email Internal Team (see below)(soon case assignment for revenue protection)

Fixed PPA Buyout (Prior to Year 6)

Create a case

• Customer request type

  • System transfer/UCC terminations

• Customer request subtype

  • PPA Buyout < year 6

Create a case assignment for Resolution team

• Referral

  • Per SOP

Email Internal Team (see below)(soon case assignment for revenue protection)

1

• EverBright Customer Support creates a case in Salesforce under the customer’s contact record

2

• Send an email to Ryan Cabral Soto <ryan.cabralsoto@goeverbright.com> and Brian Wang <brian.wang@goeverbright.com> with the following information:

  • Borrower’s Name

  • Contract ID

  • Type of request

    • Flex PPA: Prepayment Prior to Year 6

    • PPA Buyout (Flex or Fix): Prior to Year 6

3

• Forward the above information once available to Launch Account Servicing through the original form of communication

4

• Close Salesforce case