Back Office Process: Prepayment/Buyout & Payoff

Handled by: Currently handled by Nehemiah @ EverBright

Background: There may be instances where EverBright needs to provide a prepayment/buyout (PPA) or buyout (RIC) amount.

This request could be received as follows:

Product	Pre-M3	Post-M3
RIC Buyout	Not allowed	Launch Provides
Fixed PPA Prepayment	Not allowed	Launch Provides
Flex PPA Prepayment	Not allowed	Email Internal Team (see below) (soon case assignment for revenue protection)
Flex PPA Buyout (Prior to Year 6)	Create a case Customer request type System transfer/UCC terminations Customer request subtype PPA Buyout < year 6 Create a case assignment for Resolution team Referral Per SOP	Email Internal Team (see below)(soon case assignment for revenue protection)
Fixed PPA Buyout (Prior to Year 6)	Create a case Customer request type System transfer/UCC terminations Customer request subtype PPA Buyout < year 6 Create a case assignment for Resolution team Referral Per SOP	Email Internal Team (see below)(soon case assignment for revenue protection)

This process is only to be handled by Nehemiah @ EverBrightand Brian Embry

STEP	ACTION
1	EverBright Customer Support creates a case in Salesforce under the customer’s contact record
2	Send an email to Ryan Cabral Soto <ryan.cabralsoto@goeverbright.com> and Brian Wang <brian.wang@goeverbright.com> with the following information: Borrower’s Name Contract ID Type of request Flex PPA: Prepayment Prior to Year 6 PPA Buyout (Flex or Fix): Prior to Year 6
3	Forward the above information once available to Launch through the original form of communication
4	Close Salesforce case