Background: The types of bankruptcy are chapter 7, 11, and 13. Filing for bankruptcy can help a person by discarding debt or making a plan to repay debts.
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All collection efforts will be stopped. However, payments are paused not eliminated. |
POST PTO:
If the notice came from Account Servicing:
If they provided documentation:
The agent should reply:
Hello,
Thank you for notifying us. We will notate the account.
Thank you,
(Agent name)
Upload the document to the customer account in the Related Field.
Notate the Account as “Bankruptcy”
If they did not provide documentation:
The agent should reply:
Hello,
Thank you for notifying us. Please be sure to provide all supporting documentation regarding the bankruptcy if you have not done so already. We . Once you do so, we will notate the account and proceed accordingly.
Thank you,
(Agent name)
Once received, upload the document to the customer account in the Related Field.
Notate the Account as “Bankruptcy”
If we received the Bankruptcy Notice (Homeowner, Attorney, etc):
If they provided documentation:
The agent will then tag a Resolution Specialist Escalating Complaints along with Cassandra Mercado, and Sabin Abad (Unlicensed) on the ticket and should state which chapter bankruptcy the homeowner has filed. The Resolution Specialist will then send an email to notify Shirley.Palumbo@nexteraenergy.com and Alexandru.Bodea@goeverbright.com with the homeowner's name, address, contact information, and chapter bankruptcy that the homeowner has filedshould reply:
Hello,
Thank you for notifying us. We will notate the account and inform the billing team.
Thank you,
(Agent name)
Upload the document to the customer account in the Related Field.
Notate the Account as “Bankruptcy”
Email clientservices@launchservicing.com with a copy of the Bankruptcy notice.
If they did not provide documentation:
The agent should reply:
Hello,
Thank you for notifying us. Please be sure to provide all supporting documentation regarding the bankruptcy. Once you do so, we will notate the account.
Thank you,
(Agent name)
Once received, upload the document to the customer account in the Related Field.
Notate the Account as “Bankruptcy”
Email clientservices@launchservicing.com with a copy of the Bankruptcy notice.