Bankruptcy Escalations

Background: The types of bankruptcy are chapter 7, 11, and 13. Filing for bankruptcy can help a person by discarding debt or making a plan to repay debts.

Agents will receive a ticket from Account Servicing when they are notified that a homeowner has filed for bankruptcy. Account Servicing will code the account as Bankrupt and remove the homeowner from collections.

POST PTO:

If the notice came from Account Servicing:

If they provided documentation:

The agent should reply:

Hello,

Thank you for notifying us. We will notate the account.

Thank you,

(Agent name)

• Upload the document to the customer account in the Related Field.

• Notate the Account as “Bankruptcy”

If they did not provide documentation:

The agent should reply:

Hello,

Thank you for notifying us. Please be sure to provide all supporting documentation regarding the bankruptcy. Once you do so, we will notate the account.

Thank you,

(Agent name)

• Once received, upload the document to the customer account in the Related Field.

• Notate the Account as “Bankruptcy”

If we received the Bankruptcy Notice (Homeowner, Attorney, etc):

If they provided documentation:

The agent should reply:

Hello,

Thank you for notifying us. We will notate the account and inform the billing team.

Thank you,

(Agent name)

• Upload the document to the customer account in the Related Field.

• Notate the Account as “Bankruptcy”

• Email clientservices@launchservicing.com with a copy of the Bankruptcy notice.

If they did not provide documentation:

The agent should reply:

Hello,

Thank you for notifying us. Please be sure to provide all supporting documentation regarding the bankruptcy. Once you do so, we will notate the account.

Thank you,

(Agent name)

• Once received, upload the document to the customer account in the Related Field.

• Notate the Account as “Bankruptcy”

• Email clientservices@launchservicing.com with a copy of the Bankruptcy notice.