Here are the tools the Support team uses most frequently.
| Tool Name | Use | Link | Login Info | |
|---|---|---|---|---|
| Fullstory | viewing customer sessions, including in near-realtime | https://app.fullstory.com/ui/1chQ/segments/everyone/people/0 | "Ninjas" login in Shared-Everyone LastPass folder | |
| Sentry | looking up detailed information on errors | https://sentry.io/sighten/ | "Ninjas" login in Shared-Engineering or "Mariya" in Shared-Product LastPass folder | |
| Quail | daily report on issues that should not come up | https://quail.sighten.io/ | "readonly" login in Shared-Everyone LastPass folder | |
| Aha! | add feature enhancement suggestions | https://sightenenhancements.ideas.aha.io/ideas | "ops-sales" login in Shared-Everyone LastPass folder | |
| Loggly | API reports and other system logs | https://sighten.loggly.com/search | "Ninjas" login in Shared-Everyone LastPass folder | |
| Genability Dash | look up utility and savings data on specific sites | https://dash.genability.com/explorer/utilities | Personal login | |
| Genability Explorer | look up data on specific utilities and utility rates | https://explorer.genability.com/explorer/ | "Mariya" login in Shared-Everyone LastPass folder | |
| SendGrid | view email status and un-block email addresses | https://app.sendgrid.com/ | "Sighten" login in Shared-Product or Shared-Operations folder | |
| Support SQL queries folder | stored SQL queries that are frequently useful to the Support team | https://drive.google.com/drive/u/0/folders/0B71Zcld3ER3HblZXeTc3RUR0UG8 | Google Drive (request access if you don't have access to this folder) | |
| Olark | chat | https://chat2.olark.com/ | Personal login | |
| Chat support tags | How to tag chats | https://docs.google.com/spreadsheets/d/1SoJZpqHKIz2LHjXvbb3gzh_ryH4uPrYKEZV_SWbAk3Q/ | Google Drive (request access if you don't have access to this document) | |
| Amazon Services sign-in | Log in to use QuickSite dashboard | https://us-west-2.console.aws.amazon.com/console/home?region=us-west-2 | "Tim" login in Shared-Product LastPass folder | |
| Quicksight Customer Dashboard | AFTER logging in to Amazon above, use to view our current customers, their subscription level, and account manager | https://us-west-2.quicksight.aws.amazon.com/sn/dashboards/d1637d92-48aa-43f4-916f-734059e3d109 | Log in to Amazon Services (see above) | |
(Sunlight and Sighten, not EB) | Locating a signed or in progress customer contract | https://account.docusign.com/#/username |
| |
Django Admin | Allows direct data access and editing, most useful for small config changes. MAKE ALL CHANGES CAREFULLY, TEST FIRST ON STAGING. | https://staging.sighten.io/django_admin/ --for testing https://engine.sighten.io/django_admin/ --for live changes | Log into Engine or Staging as main Sighten Admin | |
| Sales Force | Allows access to contacts within the sales and installer network | https://d61000000arw9eai.my.salesforce.com/?ec=302&startURL=%2Fhome%2Fhome.jsp Please make all dashboards in the Classic View. | Username:Support@goeverbright.com Password: EverBright2 Security Question Answer: EverBright | |
| SendGrid | Handles our transactional and marketing emails - useful to troubleshoot why someone isn't receiving expected emails and unblock them | https://app.sendgrid.com/ | Select the link for SSO (single sign on) Enter your slid@fpl.com Will log you in automatically | |
| MiaRec | Records the calls made on the Support Welcome Call line. | http://lcdsa5521/login?came_from=%2Fdashboard | Personal login (i.e. of domain is "esint) U: domain\SLID P: Your NEE Network password | |
| Docusign - EverBright | Locating a signed or in progress customer contract | https://account.docusign.com/ | Personal Login |