Hello! These videos will cover EBH Ticket Training for procedures up to date as of 3/14/23.

Account Servicing Portal Procedures

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What is covered in this video?

• Account Registration [Account Servicing Portal]archived

• Update Username [Account Servicing Portal]archived

• Change User Password [Account Servicing Portal]archived

• Update Email Address [Account Servicing Portal]archived

• Update Contact Information Request [MyEverBright and Account Servicing Portal]archived

• Pay Bill with Check (Phone, Portal, Mail) [Account Servicing Portal]archived

• Payment Arrangement – Change Due Date [Account Servicing Portal]archived

• View Billing Statements [Account Servicing Portal]archived

• Register for ACH [Account Servicing Portal]archived

• Opt out of ACH [Account Servicing Portal]archived

My EverBright Portal Procedures

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What is covered in this video?

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2515238931

• How to add or update your ACH (payment / billing) info [MyEverBright Portal]archived

PTO Related Issues

What is covered in this video?

• How to handle concerns from homeowners about their system installation Pre- PTOarchived

• How to Re-assign PTO Related Ticketsarchived

• PTO Queue Clean Uparchived

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2728886620

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2728722659

PayOff Quotes, Refinancing, & UCC Lien Removals

What is covered in this video?

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2587754541

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2594897943

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2735243427

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2586116109

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2539126848

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2687565825

Common Request Types

What is covered in this video?

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2514550785

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2640183299

• https://goeverbright.atlassian.net/wiki/pages/createpage.action?spaceKey=SS&title=Home%20Sale&linkCreation=true&fromPageId=2736914433

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2506260607

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2700640331

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2544271363

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2506260600

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2671280131

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2578677772

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2532507651

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2702114863

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2711978019

• https://goeverbright.atlassian.net/wiki/spaces/SS/pages/2622095471