Title: Support Ticket Handling Best Practices  
Owner: Janaki Silva
Creator: Janaki Silva May 04, 2017
Last Changed by: annelouise Mar 30, 2022
Tiny Link: (useful for email) https://goeverbright.atlassian.net/wiki/x/DNcU
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Installer Knowledge Base (2)
    Page: Chat Support Process
    Page: How do I monitor the support queue?
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Time Editor  
Mar 30, 2022 19:38 annelouise View Changes
Dec 13, 2021 11:14 Rick Dubbs View Changes
Oct 04, 2021 18:44 Rick Dubbs View Changes
Aug 30, 2021 17:27 Kira Gaza View Changes
Aug 30, 2021 17:21 annelouise  
Outgoing Links
External Links (7)
    mailto:to @Sarah-Jane.
    https://us-west-2.quicksight.aws.amazon.com/sn/dashboards/d…
    https://docs.google.com/a/sighten.io/spreadsheets/d/1Q4I_eF…
    https://sighten.atlassian.net/wiki/spaces/SS/pages/49214259…
    https://sighten.atlassian.net/wiki/spaces/SS/pages/53179193…
    https://docs.google.com/spreadsheets/d/1F92_9JbliRXXt7qO-7w…
    https://sighten.atlassian.net/projects/SS/queues/custom/22
Installer Knowledge Base (7)     Page: How to Process Configuration Requests
    Page: Enable or disable features
    Page: Adding Equipment
    Page: De-archive Request SOP
    Page: Adding and changing Configured finance products
    Page: Adding Incentives
    Page: How should account cancellation requests be handled?