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Enable or disable features

Enable or disable features

Owned by Rick Dubbs
Last updated: Sept 22, 2021 by annelouise
1 min read

Disable a Customer’s DocuSign: Done by support, without involving Config

This process is best done when an organization has no pending contracts out for signature.

If the green checkmark is visible on a customer’s DocuSign tile, then the customer has their own DocuSign account active. The steps below are needed to revert back to Sighten’s DocuSign.

  1. Log into the customer’s account on Engine, as user SightenAdmin

  2. Click on Integration Settings

  3. Click on the DocuSign tile

  4. Click the Deactivate button

  5. You’ll then see a success message/confirmation at the top right side of your screen

Note: Follow this link if you are looking to integrate a customer’s DocuSign: https://sighten.atlassian.net/wiki/spaces/SS/pages/1202508