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How to Reboot a Virtual Desktop

How to Reboot a Virtual Desktop

Owned by Deanna Collia
Mar 28, 2023
2 min read

Overview

There might be many reasons to reboot a VDI or an Amazon Workspace, from performance to graphic issues impeding the end user to successfully work from their virtual machine. As part of the self-service initiative, we recommend the users to reboot their VDIs as a preliminary step to troubleshoot simple daily issues. Following the reboot process might resolve the issue at hand faster and will also enable the helpdesk to better assist the user in case that a support ticket is submitted.

Reasons to perform a reboot

Below are the 5 tops reasons why an end user would need to perform a reboot.

  1. Slowness or RAM Problems

  2. Application Errors or Memory Leaks

  3. Internet Connectivity

  4. Performance Issues

  5. Updates

*Note that this option is only available for Dedicated (Persistent) VDIs.

The Dynamic VDIs are destroyed and regenerated once the customer logs off completely from the VDI which would be the correct step as an alternative to a reset or reboot. 

Step by Step Instructions

VDI

  1. From a browser go to https://workspace.nee.com/

Login with your username and password + RSA token if connecting from outside the FPL network

 

2. Once logged in, look for your VDI click on the three dots in the lower right hand corner

3. Click on the reset option

*Note that this option is only available for Dedicated (Persistent) VDIs. If the Reset option is not visible, this is an indication that you have a 

Dynamic VDI. The Dynamic VDIs are destroyed and regenerated once the customer logs off completely from the VDI which would be the correct step as an alternative to a reset or reboot. 

 

Amazon WorkSpaces

4. Open the Amazon Workspaces App from your device

Login with your username and password + RSA token

 

 

  1. Click on Amazon WorkSpaces at the top menu and click on Restart WorkSpace