Title: Escalations  
Owner: Deanna Collia
Creator: Deanna Collia Nov 07, 2022
Last Changed by: Deanna Collia Jan 11, 2024
Tiny Link: (useful for email) https://goeverbright.atlassian.net/wiki/x/bwBKn
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Installer Knowledge Base (9)
    Page: How to Handle "Returned Payment Fee" Tickets from Account Servicing
    Page: How to handle concerns from homeowners about their system installation Pre- PTO
    Page: How to Handle Contract Cancellation Requests
    Page: How to Handle Social Media Complaints
    Page: How to Handle: Homeowner Wants to Cancel their Contract (Archive)
    Page: Jessie's Homeowner Ticket Training Videos
    Page: Privacy Inquiries and Consumer Opt-Outs
    Page: Request Not to Sell Customer Information
    Page: Unfair or Deceptive Trade Practices
Hierarchy
Children (18)
    Page: When and How to Escalate to Operations and Maintenance (O&M)
    Page: How to handle Solar-related Property Damage Claims
    Page: When and How to Escalate Complaints and Sensitive Concerns
    Page: When and How to Escalate Matters to Legal
    Page: When and How to Escalate Matters to Compliance
    Page: How to Handle Customer's "Do Not Contact" Requests
    Page: Refund Requests
    Page: How to Handle Negative Public/Social Media Reviews
    Page: How to Handle Escalations to Revenue Protection
    Page: When and How to escalate Installer Complaints
Labels
Global Labels (7)