Title: Workforce Management (WFM) SOP  
Owner: Stephanie Kussrath
Creator: Stephanie Kussrath Mar 22, 2024
Last Changed by: Stephanie Kussrath Mar 25, 2024
Tiny Link: (useful for email) https://goeverbright.atlassian.net/wiki/x/RIGpug
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Hierarchy
Children (10)
    Page: How to Generate a Forecast
    Page: How to Generate a Schedule
    Page: Daily Rules/Weekly Rules
    Page: Rotation Rules
    Page: Using Schedule Manager
    Page: How to manually add time off/callouts
    Page: Manage Time off Requests
    Page: Agent requesting time off
    Page: Shift Trade
    Page: Manage WEM skills for WFM
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