Agent requesting time off

Steps on how agents request time off and review time off requests in Workforce Management (WFM).

Requesting time off.

• Open My Zone application (1).

• Click My Schedule (2). Select the date of the requested time off (3). Click Add Activity (4). Click the drop-down menu for activity code to select the activity type of the time off request (5). Select the end date of your time off request (6). Add comments if necessary (7). Click Add once completed (8).

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Viewing time off request.

• Open My Zone application (1).

• Click Schedule Request (1). Click Activity Requests (2). Request information agent entered in the time off request (3). Status of request and the approver (4).

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