Studio Script System Downtime Voice & Text-to-Speech Prompts
- Pablo Esteban Estrada Vargas
- Deanna Collia
During Downtime
Open Studio >> Open Desired Script >> Double Click on the first “play” tool after “Begin”.
Homeowner_Inbound and Installer_Inbound are Production Scripts.
To add Text-To-Speech
Click >> Synthesize Text >> Add desired text to both sequence and phrase. Hit apply and save Studio Script.
OR
Add Voice Prompt
Click >> Play a Wave File >> Browse the desired prompt and upload. Hit apply and save Studio Script.
Text-to-Speech Prompts
Use the prompts below as applicable
“Thank you for calling EverBright. We appreciate your patience. Currently, we are experiencing technical difficulties, and our team is diligently working to resolve the issue.
Your call is important to us. If you would like to leave a voicemail, please speak clearly after selecting one of our menu options, and one of our representatives will get back to you as soon as possible.
Alternatively, for a faster response, you can send us an email. We apologize for any inconvenience this may cause and thank you for your understanding.”
”Our phone lines are temporarily down. Apologies for the inconvenience. Reach us via live chat on our website [Website Name] or email us at [Email]. Our team is ready to assist you.
Thank you for your understanding.”
“We regret to inform you that all our communication channels are currently experiencing a temporary disruption. We apologize for any inconvenience caused. Our team is actively working to resolve the issue.
Please try reaching us again later. We appreciate your understanding during this time.”
After Downtime
Remove all text-to-speech or Voice Prompts from the first “play” tool.
Once removed, Studio Script will bypass the “Play” tool as is empty.