Handled by: Currently handled by Back Office (Property Transactions)

Background: There may be instances where EverBright needs to provide a prepayment/buyout (PPA) or buyout (RIC) amount.

This request may be received due to one of the following channels or reasons:

Table of Contents

Front-line Agent Procedure

	ACTION

ACTION

Verify project status and product

IF M3 Approved
- Warm transfer to Account Servicing (If phone) and provide Account Servicing Contact Information (if via email or chat) and Stop

IF M3 not Approved
- Refer the customer to their installer, as we cannot provide the amounts until the project is completed and has reached Account Servicing.

(Internal) Supporting Information

PPA 2.0 cannot proceed with buyout until year 6, even for a home sale.

Buyout/Prepayment Eligibility Criteria

Buyout/Prepayment Eligibility Criteria
Product	Pre-M3	Post-M3
RIC Buyout	Not allowed	Account Servicing Provides
Fixed PPA Prepayment	Not allowed	Account Servicing Provides
Flex PPA Prepayment	Not allowed	Email Internal Team (see below) (soon case assignment for revenue protection)
Flex PPA Buyout (Prior to Year 6)	Not allowed	Email Internal Team (see below)(soon case assignment for revenue protection)
Fixed PPA Buyout (Prior to Year 6)	Not allowed	Email Internal Team (see below)(soon case assignment for revenue protection)

STEP	ACTION

STEP

ACTION

Property Transaction Team will receive the following notification from Account Servicing via Email

This will be sent directly to Ryan Cabral Soto and we will only be CC’d for Visibility

Once we receive the Email, we must proceed with the following:

Then; Ryan will be replying back through this same Email providing to Account Servicing the corresponding amounts