Title: Support Agent Training Resources  
Owner: Pablo Esteban Estrada Vargas
Creator: Pablo Esteban Estrada Vargas May 16, 2023
Last Changed by: Deanna Collia Oct 25, 2024
Tiny Link: (useful for email) https://goeverbright.atlassian.net/wiki/x/HwAUpg
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    Page: Understanding Contract Differences for EverBright Products
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Oct 25, 2024 15:41 Deanna Collia View Changes
Oct 25, 2024 15:40 Deanna Collia View Changes
Oct 21, 2024 13:10 Deanna Collia View Changes
Oct 21, 2024 13:09 Deanna Collia View Changes
Aug 06, 2024 11:51 Deanna Collia  
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Installer Knowledge Base (35)     Page: Credit Qualification: EverBright EverOwn (RIC)
    Page: PPA - energy credits and savings
    Page: Salesforce Case Management SOPs
    Page: How to handle Solar-related Property Damage Claims
    Page: Technical Support (Bug or Data Fix)
    Page: Refund Requests
    Page: How do I override an address?
    Page: Testing in Onboard
    Page: Everbright Customer Support Onboarding
    Page: When and How to Escalate Complaints and Sensitive Concerns
    Page: Common Homeowner Questions [savings, production, usage, and utility bills]
    Page: Adding an Authorized Contact to an Account
    Page: How and when to transfer calls to Account Servicing
    Page: Contract Cancellation Requests
    Page: Homeowner Workout Plans
    Page: Homeowner request for a copy of signed contract
    Page: Errors and Blocks
    Page: Account Servicing Portal Registration Assistance
    Page: How to Handle a Digital Welcome Checklist
    Page: Processing Expiring Insurance and COI Update Requests
    Page: How to Handle Returned Mail
    Page: Logging in to Salesforce - CXone users initial access
    Page: When and How to escalate Installer Complaints
    Page: Understanding Contract Differences for EverBright Products
    Page: Why isn't a product offering in the dropdown?
    Page: How do I upload an image to use in my project design?
    Page: Updating Customer Contact Information (MyEverBright)
    Page: Helping Customers Understand Solar Savings & Utility Bills Reality
    Page: How to Handle Customer's "Do Not Contact" Requests
    Page: Mechanic Liens
    Page: Register at MyEverBright: How to resend portal invitation
    Page: EverBright Corporate Address, Phone Numbers, and Hours of Operation
    Page: Customer Authentication Policy
    Page: Channel Partners
    Page: VPP: Virtual Power Plant CA Program