Calling Agreement

Background

Homeowners may contact support to clarify or request to opt out of the calling agreement portion of their contract. The customer cannot opt out of the Calling Agreement. The agreement states:

Section 24 - Calling Agreement

You agree that by signing below you consent that EverBright, its affiliates, and those acting on its/their behalf (the “Servicing Parties”), may call or text you, including by use of an automated telephone dialing system and/or a prerecorded message. The types of calls or texts you may receive include advertisements or telemarketing messages concerning our benefits and services. Calls can be made to any number you provide in connection with your application, the Servicing Parties’ servicing and/or collection of amounts owed under this Agreement or any other matter, even if listed on a national or state Do Not Call registry. You understand that anyone with access to your telephone or email account may listen to or read the messages the Servicing Parties leave or send, and you agree that the Servicing Parties will have no liability for anyone accessing such messages. You understand that consent is not a condition of the provision of services under this Agreement."

Reply to the customer as follows:

Thank you for reaching out to EverBright Support. The Calling clause is included to ensure that the customer acknowledges their consent to be contacted for purposes such as collection of amounts owed, conducting welcome calls, and similar matters. It is important to note that in terms of advertisements or telemarketing, homeowners will have the option to opt out if they receive a phone call or email in the future.

We hope this clarification provides a better understanding of the purpose behind this clause. If you have any further questions or concerns, please do not hesitate to let us know. We are here to assist you further.