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OPS-033: InvalidLegalContact and NoLegalContactFound
OPS-033: InvalidLegalContact and NoLegalContactFound
Description: this is an expected error that is thrown when we receive an update from FNI for a Legal Contact that no longer exists in our system
How to handle:
- Navigate to error in Sentry
- From Sentry error, scroll down to "Body" section and pull Site and Qualification UUIDs:
- Collect name sent by FNI
- In engine, locate site by site UUID, determine currently-active legal contact name
- Navigate to google doc here
- Adde Site UUID, add name update received for (from FNI), add active legal contact name
- Send email update to support@sunlightfinancial.com and letting them know that google doc has been updated. Template email:
Hi Sunlight team,Just wanted to let you know that we've received an inactive legal contact error. We've added the information to this<insert link> google doc for further investigation as needed by your team. This is an error we receive when FNI sends us an update for an inactive legal contact.
Please let us know if you have any further questions. Have a great day!