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Processing Swell Technical Support

Processing Swell Technical Support

Owned by Kira Gaza
Oct 02, 2020
1 min read

Swell, like all partners, will encounter technical issues. When this happens we should make sure to process like and prioritize like we do with all technical support tickets. In addition to our existing processes (see related articles) we should make sure to include the correct contacts according to the escalation level

Swell Escalation Contacts

This is the list of contacts and escalation for Swell Issues.

FNI Contacts

Some issues may require we coordinate with Swell. Swell should reach out to FNI directly, but if we need to coordinate with FNI we can.


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