Compliance Hold & Partner Inquiries about the "split Input" Feature
- Rafael Gonzalez
Background: A total of 2400 jobs have been placed on a compliance hold. These jobs were calculated using the “Split Solving” method for storage and solar separately.
The jobs have been paused to ensure compliance requirements are met before advancing in the workflow
Additionally, The “Split Input” Feature in the quote solver, used by partners to input battery and solar costs separately, has been temporarily disabled for maintenance
Jobs placed on compliance hold are marked under the “Everbright Hold” Status in Engine
These jobs have been processed using separate calculations for storage and solar components
Partners Inquiring because of the Compliace Hold:
Step | Event | Action |
|---|---|---|
1 |
| “The job is currently on a compliance hold due to a routine review process. This is to ensure that the job meets all regulatory requirements. We will notify you once the hold is lifted and the job can continue processing” |
2 |
|
|
Handling “Split Input” Feature Inquiries:
Some partners may contact support asking about the “Split Input” Option
Step | Action | |
|---|---|---|
1 |
| “EverBright has temporarily disabled the “Split Input” feature for maintenance. While the Feature is unavailable you can use the (Full Input Solver) or the (Cost/Kw option). Everbright will provide updates on enhancements to the solver shortly” |